DELIVERY TERMS & CONDITIONS

Self-collect Option

Address:

22 Sin Ming Road #01-232
Singapore 570022

Self-collect Timing (According to Opening Hours):

Weekdays: 0800H to 2000H
Weekends and Public Holidays: 0800H to 1600H

For same day self collection, please allow for 3 hours if collecting on the same day.

For self collection between 4pm-8pm, please contact 80911382 / 93279127 to schedule collection timing.

Delivery Option

Delivery island-wide is free.

We provide free delivery as our Standard delivery.

Same day delivery incur a $10 delivery fee.

Our Same day delivery slots:

12pm - 4pm
4pm - 10pm

Last timing for same day order is 1pm.

We do not deliver to:

Military camps
Airports
Tuas and Gul circle
Jurong island

Things to note:

Delivery to hospital:

Some hospitals may not accept deliveries on location. Please contact the respective hospital to confirm that deliveries are allowed before placing your order. Amazing Floral will do its utmost to meet its customer's delivery requests, but reserves the right to cancel an order and refund up to 95% of the amount to the customer in the event of invalid delivery location upon review. The sender will be contacted about the invalid delivery location and will be refunded.

Delivery time slot:

Delivery time slots are as follows:

0900H - 1200H
1200H - 1800H
1800H - 2200H
2200H - 0000H (additional delivery charge of $35)

Additional Delivery Charges:

Additional Delivery Charges to Standard Delivery Rate are as follows:

Delivery to Sentosa - additional $25 (you will be contacted via whatsapp to pay the additional $25 delivery to Sentosa fee. Payment method will be Paynow/Paylah only)

Specified Timing Delivery Charge – additional $15 on top of the Additional Delivery Charges if applicable

The timings are as follows for specific delivery timing:

1000H-1200H ($15)
1200H-1400H ($15)
1400H-1600H ($15)
1600H-1800H ($15)
1800H-2000H ($15)
2000H-2200H ($15)
2200H-0000H ($35*)

Re-delivery Charge - We will not be liable for any failed delivery not due to our own doing. An additional surcharge of $15 will be applicable every re-delivery, or for the change of location or time of delivery.

Delivery Information Required:

Delivery information – The following information is required when ordering:

Sender full name
Sender Contact number
Sender Email
Shipping address
Unit number
Postal code
Billing address
Additional Delivery information (ward number, name of event hall, hotel concierge, Hotel room number, funeral parlour, Option to leave at doorstep (Yes/No). (A photo will be taken and sent to the sender and/or recipient if there is nobody present to receive the delivery) etc) to be written in the Additional information box during checkout
To write a personal message, press the "is gift" box, and type the Message of the card. Please indicate Recipient full name and contact number in the message box to facilitate smooth delivery.
Recipient full name (For hospital delivery, please give recipient's legal name for verification by the hospital)
Recipient Contact number

Please ensure that all delivery information above is accurate for a smoother delivery process.

Changes in delivery:

Prior notification of at least 1 day in advance is required if customers wish to change delivery to self-collection and vice versa.

For any changes to delivery date and/or timing, please contact us at 80911382 / 93279127 or email us at inquires@amazingfloral.sg. Changes may be subject to delivery fee if applicable.